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Rental Property Tenants

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COVID-19 Update

CITY OF PORTLAND AND MULTNOMAH COUNTY COVID-19 EVICTION MORATORIUM

Effective immediately, a temporary moratorium is imposed on all RESIDENTIAL evictions in Multnomah County and the City of Portland for tenants on the basis of nonpayment of rent due to wage loss resulting from COVID-19. This moratorium is only for individuals who are in desperate need of help to make rent payment.

Does this mean rent is forgiven or waived?

No. Rent is still due and will continue to accrue on your ledger. This moratorium means that you will not be evicted for nonpayment of rent; however, it only applies when you can demonstrate substantial loss in income and notify us properly.

Those who have demonstrated substantial loss of income as required will have 6 months after the emergency declaration expires to pay all rent accrued during the emergency declaration.

It is in your best interest to communicate what you CAN pay rather than defer an entire payment. WE WILL WORK WITH YOU AND THE PROPERTY OWNER on a case by case basis to assist in any way possible to negotiate payment amounts. We will also provide the current resources available to assist you with rent payment.

If I cannot pay my rent, what do I need to do?

Only if you cannot pay rent, those that live within either Multnomah Count or the City of Portland must do the following:

  1. Demonstrate substantial loss of income through documentation (letter from your employer of reduction in hours or job loss, etc.) or though other objectively verifiable means resulting from the COVID-19 pandemic.

AND

  1. Notify us on or before the day your rent is due that you are unable to pay your rent due to substantial loss of income as a result of the COVID-19 pandemic.

Both of these should be done at the same time. Please include your documentation along with your notification to us. Please notify us and provide your documentation in writing. The best method is via email at [email protected]. You can also mail to our office at 10725 SW Barbur Blvd Ste 200 Portland OR 97219.

It is important to remember that rent is not forgiven or waived during this time. Please remember that we are her to assist you in staying on time with rent payments and avoiding substantial debt owing when this crisis is over.

Will I be charged late fees during this time?

No. For those that the moratorium effects, and that can demonstrate a substantial loss of income cause by the COVID-19 pandemic and have followed the instructions to notify us will not be charged late fees.

The way late fees are charged is mostly an automated system, and this is outside of our normal procedure. If you are exempt and you see inappropriate late fees on your ledger, please send us an email and we will adjust and correct your ledger.

SUBMITTING PAYMENTS

Any and all payments should be made as you usually make them: electronically via your tenant portal, via USPS, or dropped off at our dropbox in our office parking lot. The dropbox is located at the end of the upper parking lot. Be sure to drop it in the box marked Real Property Management Solutions. PLEASE DO NOT PUT CHECKS UNDER THE DOOR OF OUR OFFICE. Our office is closed, and this is not a valid way to submit any payment during this time.

If you do not have your tenant portal set up, please let us now via email and we will send you and activation link.

MOVING OUT AND MOVING IN

Exceptions in these procedures will be modified on an individual basis. If you have a move out coming up and feel the need to request a change, please submit your request in writing to us. We will consider the situation at hand, the property owner’s needs, and together make the best possible determination. Please understand that unfortunately all requests will not be able to be fulfilled.

If you have a move in coming up, what can be done remotely or without direct contact between individuals will be done in that matter. A property manager will be in contact with you regarding this.

MY CURRENT LEASE

All other Rules and Regulations in your lease remain in place.

MAINTENANCE

Please continue to submit maintenance requests as you normally would. It is very important that these requests come from you, and come in a timely manner.

When a request is submitted, we will determine whether the repair is going to move forward at this time based on the severity of the issue, and the property owner’s wishes and needs. As always, we will continue to work with you to maintain a required minimal standard of habitability.

If a repair is needing to be done, we will work with you to maintain a sanitary environment and follow social distancing guidelines. Our techs will also call ahead before arriving to discuss any special needs or circumstances that may prevent or hinder making the repair.

Any work done on the exterior of the home will continue as normal.

Any work done or scheduled by our outside contractors will follow the guidelines set up by their respective companies.

PERIODIC PROPERTY REVIEWS

Periodic Property Reviews will continue to be scheduled and conducted, with several modifications to the procedure.

You will still receive the notice that an upcoming Property Review is scheduled. On the day of the Review, our techs will contact you by phone before they get to your home.

If nobody is home at the time, the techs will conduct their normal Property Review while following strict health and safety guidelines including wearing protective equipment.

If you are home at the time, our techs will not enter. They will knock on the door and stand a safe distance away while they verify a few things. Be prepared to:

  • Verify the existence of your fire extinguisher.
  • Test smoke alarms and carbon monoxide alarms where possible.
  • Discuss any existing maintenance issues.

Our techs will also walk the exterior of the home before they leave.

RESOURCES

While this moratorium will help ensure that families do not lose housing during the crisis it does not mean that tenant’s rent and landlord’s mortgage payments are not due. The moratorium simply means that tenant evictions will not occur until the crisis has passed and the state of emergency has ended. There are currently no such protections for foreclosures.

REMEMBER THAT WE MUST WORK TOGETHER: If property owners do not receive rent, they may not be able to pay the mortgage on the property. Under the moratorium, tenants may not be evicted during the crisis; however, they may see the home they are renting be foreclosed with the possibility of loss of housing as a result. Our goal is to keep you in your home. We will do everything possible to assist you in doing that!

As a community we must band together and help minimize the effects of this pandemic. One of the best ways for this to happen is for tenant and landlords alike making use of the programs in place to help with making rent payments on time

YOU HAVE THE ABILITY TO HELP YOURSELVES and your landlords by seeking assistance through the following programs ensuring that you do not experience housing issues after the pandemic has subsided. We are also looking in to alternative ways to help cover the rent that will become due.

For those whom the moratorium effects, if you find that it will become impossible to pay rent we encourage you to seek out any and all available resources to pay rent including unemployment coverage, family or friends willing to help, or any of the resources below:

  • Department of Housing and Development – https://www.hud.gov/states/oregon
  • Home Forward – http://www.hapdx.org/
  • 211 – https://www.211info.org/
  • Impact NW – https://impactnw.org/need-help/

Additionally, if you are already on third party assistance for your rent, they and we are encouraging you to contact them to see what can be done. The time to act is now and not on the 1st of the month!

Also keep in mind that reports indicate that Federal assistance has been approved to assist families within specific income levels as soon as early April. Please watch for news reports to see if your family is eligible!

Tenant Login

Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access, and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms and checklists such as your lease and procedures
  • Communicate with the Real Property Management team

New Tenants

To access your account for the first time, click here or click the  “Sign up” button and follow the prompts.  Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.

Pay Rent

The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time and is the most secure, accurate and efficient payment method.  Plus, paying online leads to earning rewards in Real Property Management’s Resident Club!

Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!

Pay online and on time and get up to 50% off from hundreds of the world’s best brands!  Learn How ›

Request Maintenance

There are two ways to request maintenance or repairs.

  1. Submit maintenance requests here.
  2. Call our 24 Hour Maintenance Hotline at 503-224-3002 to request maintenance. If it is an emergency, please call us immediately. If the situation is a life-threatening emergency, always dial 911 first.  (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

Before Requesting Maintenance

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Earn Rewards & Save

Real Property Management residents can enjoy up to 50% off on dining, shopping and entertainment merchants nationwide! From local favorites to online retailers to the world’s best brands, you can save BIG with your Real Property Management Resident Club membership.

Free Sign Up

  1. Pay rent on time, online—then follow the link to register in the Resident’s Club program. It’s  FREE!
  2. Search for savings by the ZIP Code where you are…or plan to be.
  3. Follow the redemption instructions for each business and enjoy the savings.
  4. Download the Purqz app if you have an iPhone or Android so you can find deals near you!

Resident Club Benefits

DINING DEALS (65,000 MERCHANTS NATIONWIDE!)
With the RPM Resident Club, you never have to look far for delicious deals on dining. Members save BIG money on fast food, fine & casual dining, take out, delivery and more at over 65,000 local and national/chain restaurants nationwide.

SHOPPING SAVINGS (35,000 PARTICIPATING MERCHANTS NATIONWIDE!)

Fill your shopping cart with savings from the RPM Resident Club. Whether you’re looking for back-to-school supplies, holiday gifts, a new outfit or something for the home, being an RPM Resident who pays online, on time helps you ring up for less than you’d expect. Plus, online savings are delivered right to your door when you choose to shop with any of the thousands of participating online merchants.

RECREATION & ENTERTAINMENT DISCOUNTS (16,000 PARTICIPATING MERCHANTS NATIONWIDE!)

With the RPM Resident Club, you’ll spend more time—and a lot less money—enjoying your favorite activities. Whether your idea of fun is being whisked away on a hot air balloon ride, catching a major league game, rolling into your local bowling center or screaming down the rollercoaster track, you’ll save when you pay online, on time!

GROCERY SAVINGS, TOO!

Go online to print valuable coupons.

Login to your Account, pay rent online, and access big savings!

Pet Information

Pets AllowedSome of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.

We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.

General Rules and Regulations
Most cities and counties have pet ordinances which all Real Property Management clients must abide by as pet owners.  Below are common ordinances, however check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

Moving In

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify conditions you describe on the form.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well maintained.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
  • Comply with local, state and Home Owner Association (HOA) property codes, rules and regulations

Contact our office if you would like a referral for a vendor for services listed above.

services7Owner Responsibilities

Real Property Management and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment, peace of mind, and be eligible for the Real Property Management Resident Club where you can save hundreds of dollars a month on items you purchase every day. Simply sign up with the link after paying online.

Learn more about Resident Club ›

tenant_moveout_5

Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

preparing_1Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Moving Out

Moving out can be a busy and sometimes stressful time.  Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease.  Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned.  We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office.  You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in.  This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.

Resident Move-Out Cleaning Guide Download

Resident Move-Out Checklist Download

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied.  If you are pleased with our service, we hope you consider our services again in the future.  In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).